info@hawaiianfabricshop.com Toll Free 1-877-391-3300 Privacy Statement This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. HawaiianFabricShop.com Security Customers who use their credit cards to purchase products on the HawaiianFabricShop.com web site will find that their information is handled safely and securely. Their browsers and the HawaiianFabricShop.com Yahoo! Store secure server typically encrypt confidential information during transmission, ensuring that transactions are private and protected. HawaiianFabricShop.com further guarantees the safety of the transaction as follows: If a purchase made from HawaiianFabricShop.com is found to involve unauthorized use of a credit card, the customer simply notifies their credit card provider and follows that company's reporting rules and procedures. If, through no fault of the customer, the credit card company finds credit card fraud but does not waive the customer's entire liability for unauthorized charges, HawaiianFabricShop.com will reimburse the customer for the remaining liability, up to a maximum of fifty dollars (US$50.00) per card. Order Processing Shipping within the United States typically takes 5-7 business days. In-stock items are shipped right away, but if an item is on backorder, it may take a little longer. If an item is on backorder, we will notify you of the estimated ship date via e-mail. If we are unable to fill your order within 5 business days, we will put in on backorder and we will notify you of the estimated delivery date via e-mail. If you do not respond to the e-mail, we will assume that you would like your order to be processed and shipped when it becomes available. Please note that fabric designs and colors change frequently and may not always be available. Fabric is sold by the yard and is only sold in whole yards. If more than 1 yard of fabric is purchased, fabric will be in continuous yards. If you select the wrong country that your order is shipping to we will notify you either via phone or email. If we do not hear from you within a few days we will assume that you are ok with the shipping charges and your order will be updated to the correct country. This will updated and correct the amount for shipping/handling fees. Payment Methods HawaiianFabricShop.com accepts Visa, Mastercard and American Express. We will not charge your credit card until we process your order. Shipping and Handling - US Priority Mail HawaiianFabricShop.com offers a scaled shipping rate for all shipments within the United States sent via US Priority Mail. Our standard practice is to pack and ship all orders within 1-3 business days of receipt. Please allow 3-7 days for delivery. Our fabrics vary in weight, depending on the type of fabric. As of May 12, 2007 our shipping rates are increasing. Our shipping prices haven't changed since we opened in 2002 and postal rates have since risen. The following is a reference chart of our new shipping rates for Cotton, Rayon and Polyester/Cotton blend Hawaiian Fabrics: 1-4 yards = $5.95 5 yards = $8.95 6-15 yards = $10.95 More than 15 yards? = After 15 yards it depends on the number of yards and prints selected. For Example, we can fit 17 continuous yards of a polyester cotton blended fabric in a flat rate box for $10.95 but 19 yards would require it be sent based on weight in pounds. The site will provide you with an estimate upon checkout for orders over 15 yards. Your invoice will be adjusted according once the order has been packed. If shipping is more you will be contact to advise on how to proceed. Satisfaction Guarantee / Returns If you are not satisfied with any bolts of fabric you purchased you may return it within 10 days of delivery for a full refund of the purchase price. Sorry, but we are unable to accept cut yardage for returns. Shipping and handling charges are not refundable; however,we do not charge restocking fees. Ship all returns to: HawaiianFabricShop.com P.O. Box 37316 Honolulu, HI 96837 Please include the packing slip with your return. We recommend returning the merchandise via an insured carrier, as we are not responsible for lost returns. Questions and Comments Please feel free to send us your comments and questions and we will respond to you within 24 hours. Our mailing address is: HawaiianFabricShop.com P.O. Box 37316 Honolulu, HI 96837 Want more information regarding the different types of prints available and the variety of fabrics we carry? Read our 'About our Hawaiian fabrics' page! Mahalo nui loa! 100% Cotton Barkcloth Hawaiian Fabric | Exclusive Rayon Crepe Hawaiian Fabric Hawaiian Fabric Remnants | Hawaiian Craft Supplies | Hawaiian Fabric Squares Wholesale-Priced Hawaiian Apparel | Closeouts | Hawaiian Calendars Free Hawaiian Resources | Index | FAQS | Links |